Customer satisfaction is our top priority! We'll take the time to ensure that you're completely satisfied with your purchase. You'll love the way we take care of you!

Satisfaction Guaranteed
We guarantee that your flower arrangement will be fresh and of the highest quality. If you, or the person receiving your gift, are not 100% satisfied, we will have it replaced or provide a full refund.

Order Confirmation
You will be given a confirmation number immediately after your order has been successfully submitted. We will also send you an email confirmation including all of the information you have submitted on your order.

Order Status
If you have a question about the status of an existing order, call our customer service representatives at +613 5331 5888 or email us at ENT6335A@interfloraflorist.com.au Please have your confirmation number available for prompt service. If we have any difficulties with your order, we will contact you by telephone and/or email.

Delivery Time Requests
Our business hours for delivery are 9am-5pm Monday to Friday and 9am-1pm Saturdays. For deliveries outside our normal hours, we may be able to accommodate your request the delivery will and may incur an added delivery charge.

We will do everything possible to accommodate a delivery time you have requested, such as a morning or afternoon delivery. However, we CANNOT GUARANTEE a time of delivery.

Substitution Policy
Due to various seasonal and regional conditions, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colours may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall colour schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over colour.

If a particular flower or container is not available, an item of similar quality and value will be substituted.

Changing or Cancelling Your Order
If for any reason you wish to change or cancel your order, please notify us as soon as possible. We are happy to accommodate requests for changes or cancellations as long as we receive them before the order has been sent out on delivery or prepared for shipment. Twenty-four hour advance notice is necessary to assure a cancellation.

Delivery Information
We are dedicated to delivering your floral and gift orders in a timely manner. The time of day your order is placed, method of delivery or shipping you choose, weather conditions, and rural locations can all affect the delivery time and date of an order. Our delivery policies explain the delivery options available to you and how we process orders.

ENT6335A@interfloraflorist.com.au

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